How to Share Bad News

I’ll echo the many leaders who have praised the grace under pressure Bill Hybels showed at The Global Leadership Summit at Willow Creek. As many of you know, Howard Schultz, CEO of Starbucks canceled his speaking appearance due to an online petition from the homosexual community threatening to boycott Starbucks should Shultz speak at the supposedly “anti-gay” church. Schultz decided to cancel, and the Summit let him out of his contract.

What was remarkable, then, is how well Bill handled the situation. I noticed a few things about his announcement that I’ll keep in my file the next time I’m forced to share bad news:

1. He explained the situation accurately, and without judgment for either Mr Schultz or the homosexual community.

2. He corrected the misunderstanding that led to the protest, while also acknowledging a difficult truth that led to the misunderstanding.

3. He showed Mr. Schultz grace and understood his position, even asking the audience for empathy for Mr. Shultz.

4. He invited the audience to “take action” by showing kindness to Starbucks and Mr. Schultz as a way of further dispelling the misunderstanding that led to the protest.

I thought he did a terrific job in a difficult situation. Here’s the clip:

Bill Hybels Addresses Speaker Change at The Global Leadership Summit

How to Share Bad News is a post from: Donald Miller’s Blog


Spotify — How it Will Help Your Music Career


Spotify, a music service with instant access to over 13,000,000 songs, launched in the United States last month to huge buzz. Users have three options to access it. There is a free service, with limited access and commercials, a “computer” based sevice with unlimited access for $4.99/month, and a “mobile” service, also with unlimited access, but with higher quality streaming for both computers and mobile devices for $9.99.

It’s a great service. More or less, you type the artist you want to listen to, click on the song you want, and it starts playing.

And I think it’s good for the music business. At the height of the business, when people were both new CDs as well as back catalog, to replace worn out vinyl and cassette albums, the average consumer was spending about $3/month, which was split between retailers, distributors, labels, publishers, songwriters, producers, and artists.

If we can get 2–3x that money, without worrying about the “middlemen” and costs of physical distribution, we’ll be in good shape as far as revenue.

Plus, a service like Spotify allows consumers to explore music. You can find an artist that you like and, instead of focusing on one album or a single you’ve heard, you can dig deeper, going into back catalog and more obscure recordings, of which Spotify has many.

This gets people more interested in and involved with the acts they like. Knowing one song is great, but knowing entire albums worth of material creates a relationship.

Imagine having fans who knew everything that you’ve ever done, thanks to a service that paid you every time your music was played? That’s Spotify.

Spotify, and services like it, will help you to develop the type of fans you’re looking for. People who have access to music like this are more likely to come to a live show, more likely to buy a t-shirt or other mechandise, and more likely to support you in future endeavors.

If your music is not available on Spotify, you can make that happen now via CD Baby or Ditto Music.


It’s that time again…

Next month I will undergo my 8th CT scan and my next battery of lab work and other tests. I started down this road almost 5 years ago. On November 17th 2006, I found out I had a tumor the size of a cantaloupe in my colon. Well, it didn’t stay contained in the colon. It had attached itself to the abdominal wall, small intestine, another section of the large intestine, and the bladder. December 4th, 2006 I had surgery to attempt to remove this beast. The surgeon was successful in removing the tumor along with a bladder resection and colon and small intestine resections. On December 7th, 2006 the pathology report showed that there was no cancer to be found in my system. Nothing in the margins, and 22 out of 22 lymph nodes completely clean. Since then, I had six months of intensive chemo. My oncologist termed that preventative. I have been since visiting my oncologist every three months. I was scheduled to do that for 5 years. I have been informed if my results come back like all of my previous results that I will be declared “cancer free” by the oncologist and released as a patient.

My last CT result still showed a small spot on my liver . However, I have been informed by my oncologist that it is nothing and I should not be concerned. While yes, they found a spot, ALL other labs, blood work and markers are “perfect”. AMAZING! This journey has never been about me. It has always been about God and His glory.

So what’s the next step? We keep moving. We keep living a healthy lifestyle for both my physical being as well as my spiritual.

Stay tuned…because I know God is not finished, with me or this journey. Exciting things are coming out of this journey. More on that later.

For now thanks for the prayers and support. See you next time.